Logistics Civil Augmentation Program (LOGCAP)
LOGCAP Support Unit (LSU) Det.Y8 - Iraq
After
Action Report &
Lessons
Learned
OPERATION IRAQI FREEDOM
The After Action Report (AAR) comments enclosed are comments
provided and collected from the LOGCAP Support Unit (LSU) - Iraq, W8G8Y8
redeploying personnel, Defense Contract Management Agency representatives, the Multi-National Forces - Iraq during our tenure in Iraq
from June 2004 through June 2005.
Listing Of After Action Report Topics
I. ROLES, RESPONSIBILITIES, RELATIONSHIPS
A. LOGCAP Teamwork
B. Support in General from KBR
C. Politics Involved with Various Customers
D. Roles, Responsibilities, Relationships
E. The LOGCAP Planner should be part of the
MSC G4 Staff
F. Appoint an OIC for TEAM LOGCAP
II. TRAINING AND DOCTRINE
A. Key Ingredients to the Success of a LOGCAP
Team
B. Properly Educating the Customer on the
Mission and Capabilities of LOGCAP
C. What does the LOGCAP planner need in to
know in order to provide adequate support to his customers or to be an effective LOGCAP planner?
D. LOGCAP Knowledge and Expectations
E. Training and Educating – of the
Customer(s)
F. Training and Doctrine
G. ACOs not Knowledgeable in LOGCAP
H. The Concept of LOGCAP is not getting to
the Higher Levels
III. MOBILIZATION AND UTILIZATION
- LSU Mobilization and Rotation
- Mobilization of the LSU Reserve
Unit
- No Personnel Replacement System
in Place
- LSU Relying on Cross Leveled
Soldiers
- No Administration Staff while
on Deployment
IV. OPERATIONS
- Weekly Progress Reviews for
LOGCAP Projects
- Provide Updates of the Statement
of Work to all Team Members Throughout the Development Process
- Supporting Civilians and Contractors
- Too Many Repetitive SITREPS
V. CONTRACT/CONTRACTOR
A.
SHORT TITLE: LOGCAP TEAMWORK
ISSUE: LOGCAP TEAMWORK
DISCUSSION: During this tour the LOGCAP Detachment Headquarters at Camp Victory did not
sponsor a training/ team building event for all of the planners due to travel restrictions, tactical situations, and R&R
schedules. DCMA does this on a regular
basis because they are all on short tours. They have all their Aces, Wars, and
Property Techs get together for a weekend of training, discussion, operational updates and team building.
RECOMMENDATION: Future detachments should attempt to plan some type
of Unit Activity. This would go along way towards building some type of unit
cohesion. Current structure is not really conducive to teamwork. Communication from the LOGCAP Detachment Headquarters at Camp
Victory is very poor. “I
heard from so and so” is not effective communications. Recommend the Detachment
Commander be more visible to the field.
I. ROLES, RESPONSIBILITIES, RELATIONSHIPS
B.
SHORT TITLE: SUPPORT FROM
KBR
ISSUE: UNDERSTANDING THE REQUIREMENT FOR KBR TO SUPPORT TEAM LOGCAP.
DISCUSSION: DCMA is not fully aware of KBR’s requirement to support
the planner. Just recently the ACO at Camp Echo
actually read the SOP and SOW, and identified the shortcomings by KBR. He immediately issued an ACL directing KBR to rectify
the problems. As of this date KBR has not corrected anything. This is an education issue for one. It is also the failure
of AMC to actually equip the LSU. If I was a contractor, and I was supporting
a unit fielded by Army Material Command, I would probably do the same. My impression
would be, “how important is the LOGCAP unit?”, when their own command will not support them. I have seen some extravagant JARB decisions for what would be classified as a luxury, yet LOGCAP cannot
even provide a laptop or a printer. I have purchased just about all of my administrative
needs such as pens, paper etc, or obtained from customer units. Think of how
that looks to the customer unit?
RECOMMENDATIONS: Provide better training to DCMA prior to deployment.
I. ROLES, RESPONSIBILITIES, RELATIONSHIPS
C.
SHORT TITLE: POLITICS INVOLVED WITH
VARIOUS CUSTOMERS
ISSUE: LOGCAP PERSONNEL SHOULD BE AWARE OF THE POLITICS
INVOLVED WITH VARIOUS CUSTOMERS
DISCUSSION: Military and civilian customers of LOGCAP task orders are often working in a political
environment, related to funding and also expectations. Some LOGCAP task orders
support non-DOD customers, and continuously more task orders are supporting larger numbers of civilians. It is not the norm for civilians to expect the service levels that are typical for a military unit and
its members. Determining how to manage varying service levels is a task that
must be learned over time and through working with the primary and other LOGCAP paying customers.
RECOMMENDATON: Consideration and awareness of the
political environment must be evaluated in many LOGCAP situations. Knowing who
to ask, how to get a recommendation and the sources for information must be a part of LOGCAP processes in the political environments.
I. ROLES, RESPONSIBILITIES, RELATIONSHIPS
D.
SHORT TITLE: ROLES, RESPONSIBILITES, RELATIONSHIPS
ISSUE: EVERYONE NEEDS TO
WORK TOGETHER AS A TEAM
DISCUSSION: ACOs need to accept the fact that LOGCAP
is the parent agency. Some ACOs want to act as if the LOGCAP Planner is their
staff. Others do not utilize the LOGCAP Planner at all. Most ACOs fail to use a very valuable asset in the Planner. Some
ACOs have opted to ask KBR’s PM for advice instead of the Planner. Finally
my fourth ACO underneath this same task order, asked me to vet all requests for LOTDs and ACLs for him. Being a team player, I was glad to assist in any fashion.
RECOMMENDATION: ACOs need to given a class on LOGCAP. They need to be taught that we are here as additional government oversight. They need to be taught that the only distinction between us is their warrant. The LOGCAP Planner’s title should be changed to LOGCAP LNO.
I. ROLES, RESPONSIBILITIES, RELATIONSHIPS
E.
SHORT TITLE: THE LOGCAP
PLANNER SHOULD BE PART OF THE MSC G4 STAFF.
ISSUE: EVERY MSC SHOULD
HAVE THEIR OWN LOGCAP PLANNER ON THE G4 STAFF, SO THAT THEY CAN CAPTURE REQUIREMENTS PRIOR TO DEPLOYING TO THE THEATER.
DISCUSSION: Every unit
below the MSC wanted their own LOGCCAP planner. The ASG commander at Al Asad
kept insisting that they needed their own dedicated LOGCAP planner. They were
told that they work for the MEF and to work with the LOGCAP planner assigned to the MEF.
This is the reason that LOGCAP needs to be taught at OBC, OAC, and CGSC levels so that each unit can grow their own
LOGCAP planner. Also, by having the LOGCCAP Planner as part of the G4 staff,
there would be better support when it comes to force protection and getting around in theater.
RECOMMENDATION: This should
be implemented and the LOGCAP Support Unit would not be needed in the future.
I. ROLES, RESPONSIBILITIES, RELATIONSHIPS
F.
SHORT TITLE: APPOINT AN
OIC FOR TEAM LOGCAP
ISSUE: THERE IS NOT ONE OIC THAT COMMANDS TEAM LOGCAP
DISCUSSION: There should
be an overall OIC at the 0-6 level for Team LOGCAP. There were too many conflicts with all 4 agencies. You have people with too much knowledge or rank straying into each others’ lanes of responsibilities. Everybody, to include the civilians, think they are the ones who run the show. Within the LSU cell, should PM LOGCAP fall under the LSU Detachment OIC? AMC Deputy Cdr, LTG Hack asked this question when he was visiting Iraq in 2004 and was confused as to why this was not done. Should it be set up just like the AMC Field Support Brigade in Balad?
There you have a GS-14 as the Deputy Commander. Last year, somebody at
AFSC tried to draft a FRAGO where the PM LOGCAP forward representative was going to be the one that ran all of Team LOGCAP. This did not get far and was squashed. The
current question now is where does the PCO forward fall in the chain of command of Team LOGCAP? Does this person issue orders to the LSU?
RECOMMENDATION: A military officer
in the rank of 05 or 06 needs to be appointed to be overall in charge of Team
LOGCAP. Do not place senior grade civilians (GS13 and higher) here because it
causes flare ups when they think that you work for them and they try to pull rank.
II. TRAINING AND DOCTRINE
A.
SHORT TITLE: KEY INGREDIENTS
TO THE SUCCESS OF A LOGCAP TEAM
ISSUE: THERE WERE MIXED
RESULTS THROUGHOUT THE THEATER ON THE SUCCESS OF WORKING RELATIONSHIPS BETWEEN LOGCAP PLANNERS AND ADMINISTRATIVE CONTRACTING
OFFICERS
DISCUSSION: Throughout
the theater there were mixed results on the success of working relationships on Team LOGCAP.
In order to succeed in this fast paced, highly stressful environment it is imperative that the LOGCAP Planner and ACO
develop a close relationship that fosters success and presents one face to the customer.
The following guidelines are offered:
- The relationship between the LOGCAP Planner and ACO is “rank less”. Rank should be put aside and a relationship of partnering should take affect. Neither member should attempt to “boss” the other, the LOGCAP Planner
and ACO need to become true partners in their efforts of supporting the customer and leading the LOGCAP Team.
- If at all possible the LOGCAP Planner and ACO should have their work spaces
co-located. This allows for much better coordination of efforts and further presents
one face to the customer.
- Conduct all business with the customer together. Whether you are conducting a meeting, visiting a site or hosting visitors to your camp, work together as
a team in all endeavors.
RECOMMENDATION: As soon
as possible establish a close, working relationship with your ACO. Co-locate
your work areas, conduct all meetings with the customer together and always present one face to the military.
II. TRAINING AND DOCTRINE
B.
SHORT TITLE: PROPERLY EDUCATING
THE CUSTOMER ON THE MISSION AND CAPABILITIES OF LOGCAP
ISSUE: THERE WERE TIMES
WHEN THE CUSTOMER HAD UNREALISTIC EXPECTATIONS OF THE SPEED THAT SERVICES COULD BE PUT
IN PLACE, THE COST OF SERVICES AND THE QUALITY OF SERVICES.
DISCUSSION: There were
occasions when in the course of executing LOGCAP services that the customer had unrealistic expectations of the program. The phrase was often heard, “We want it fast and cheap.” The LOGCAP program is an outstanding service that can be used to support the force in the field and when
planned and executed properly is a combat force multiplier.
RECOMMENDATION: The LOGCAP
Planner and ACO should team together early on to provide a mission brief to their customers outlining the mission and capabilities
of LOGCAP. It is imperative that Team LOGCAP manage expectations with the customer
and continually provide updates on projects and services that are being provided.
II. TRAINING AND DOCTRINE
C.
SHORT TITLE: WHAT DOES THE LOGCAP PLANNER NEED TO KNOW IN ORDER TO PROVICE
ADEQUATE SUPPORT TO HIS CUSTOMERS OR TO BE AN EFFECTIVE LOGCAP PLANNER?
ISSUE: IF THE PLANNER DOES
NOT UNDERSTAND LOGCAP HE OR SHE CANNOT HELP HIS CUSTOMERS GET SUPPORT, AND THE CUSTOMERS LOSES RESPECT FOR THE PLANNERS AND
RELY TOO HEAVILY ON THE ACO FOR EVERYTHING.
DISCUSSION: I had some camps where the customers did not know what services
were provided by LOGCAP. Some of the results of unknowledgeable customers are
as follows:
1) I had some
customers that were rigging up generators to get electricity in some of the bombed out buildings they were living in. Soldiers were getting shocked because of faulty wiring.
2) Some soldier
were living in tents while other were living in trailers because they did not know how to do a SOW and IGCE for trailers.
3) Some customers
did not have enough abution units in accordance with the sand book standards because they did not know the process for getting
KBR services turned on.
4) I had camps
were the customer did not know how to get a generator or ablution unit turned on for O&M support to KBR. The results were many TOC’s, office buildings, and trailers purchased by the customer were not receiving
O&M support.
5) BN CDR,
BN XO, S-4, G-4, etc. screaming and yelling why can Victory get this and we cannot.
How can I send Soldiers out to fight everyday and they come back to these living conditions.
6) Customers
are trying to plan for support for surge but do not know how to get tents and generators turned over to KBR. The result is that units get the tents through contingency contracting but fail to get O&M support
and the Soldiers live in a cold tent, poor lighting with generator going out constantly.
RECOMMENDATION: I would recommend the following: Know the SOW and know
the process for getting work turned on by KBR. One example is when a customer
asks you how we can get KBR to fix my lights or my Soldiers are getting shocked and I do not know what to do to get this fixed. You need to have KBR turned on for electrical O&M on your building. Electrical O&M on the building means that they will replace the lights, do repairs on the electrical
outlets, repair the electrical wiring, etc. I need you to do an LOTD request
to the ACO and ensure that you Site Mayor, S-4, and/or G4 support you in getting support for this building.
1) Know how
to get generators, HVAC units, and buildings turned over to KBR property books.
2) Know the
Basis of Estimate (BOE). Customer says that I believe that KBR was providing
support to this building but now they have stopped. Reply: I have looked at the BOE and that is one of the buildings listed on the BOE so I will have the Area Manager
and the ACO ensure that KBR starts performing O&M on the building.
3) Know how
to do an IGCE, know what language needs to be in the SOW for getting additional LOGCAP requirements approved by the JARB board,
know the process for getting a JARB packet approved.
4) Example
the BN CDR, G4, or Camp Mayor
says to you I have 1000 additional Soldiers that will be living in my camp in the next 6 months and I need additional trailers
and ablution units to support them. What do I do?
First ensure they have gotten C4 or G4 approval. Second make sure that
the camp is scheduled to be there for at least another year to 18 months. Third
show the customer how to write a SOW for the additional personnel coming to the camp and do the IGCE for them at the same
time. Explain to them what Generator O&M, power generation, water works,
DFAC support, facility management, ablution units, latrines, port-a-potties, and waste management mean. He needs to know that these things need to be added to support his request for supporting the additional
Soldiers.
5) Get involved
and ensure that the customers know you care and that you will help them.
II. TRAINING AND DOCTRINE
D.
SHORT TITLE: LOGCAP KNOWLEDGE AND EXPECTIONS
ISSUES: LOGCAP KNOWLEDGE
AND EXPECTATIONS
DISCUSSION: Thus far the education process has not been successful. DCMA, KBR management, and customer units are reading the LOGCAP SOP for the first
time. A salesman approach is being used by the LSU, this is not correct.
It is a commander’s option to choose LOGCAP. Expectations are fueled by misinformation.
RECOMMENDATION: Re-evaluate
the current education program, and refine LOGCAP intent and priority of use.
II. TRAINING AND DOCTRINE
E.
SHORT TITLE: TRAINING AND
EDUCATING – OF THE CUSTOMER(S)
ISSUE: TRAINING AND EDUCATING – OF THE CUSTOMER(S)
DISCUSSION: It has been learned many times over, that customers of LOGCAP
need to be reminded and educated of the LOGCAP principles and processes. The
limitations and the capabilities must be communicated over and over, to individuals of an organization, and to each different
organization as well. A methodology for explaining, educating and responding
to questions is useful for efficiency. Examples that pertain to the customer
are beneficial as well. Having access to several such documents / tools / examples
is worthwhile and they should be maintained. While each task order is unique,
there are some common education points and then some specific to the task order (environment) as well. Various customers attempt to meet various “requirements” by fitting their requirement into
the task order(s) – in some cases that works, in others it won’t work. For
some task orders, the LOGCAP customer is challenged to identify and accept “guest” customers in the current operating
environment – people who need support sometimes “just show up” and expect to be supported.
RECOMMENDATON: A methodology
and template for explaining, educating and responding to questions is useful, for efficiency and the anticipation of ongoing
questions. Keep examples that pertain to the customer, and are beneficial for
several types of customers as well.
II. TRAINING AND DOCTRINE
F.
SHORT TITLE: TRAINING AND DOCTRINE
ISSUE: OUR TRAINING NEEDS TO BE MORE SPECIFIC; THE ARMY
NEEDS TO BE TAUGHT ABOUT LOGCAP
DISCUSSION: The training
that a LOGCAP Planner undergoes needs to be more specific. We spend too much
time on generic Army skills, and not enough on LOGCAP specific training.
RECOMMENDATION: We need
to develop a LOGCAP Acronym & Abbreviation Guide. Our training should incorporate
actual SITREPs and Trip Reports from the past. We need to be tutored on constructing
IGCEs, and the writing of Scopes of Work. The LOGCAP Triangle should be taught
to all Planners for use in the field. More classes needed to be geared towards
KBR’s organizational chart, and functions of their respective departments. LOGCAP
familiarization needs to be implemented in CAS3 and CGSC.
II. TRAINING AND DOCTRINE
G.
SHORT TITLE: ACOs NOT KNOWLEDGEABLE
IN LOGCAP
ISSUE: NOT ALL ACOs WERE
KNOWLEDGEABLE ON LOGCAP OPERATIONS. THEY WERE LEARNING AS THEY WERE GOING.
DISCUSSION: ACOs were not
trained in LOGCAP – look at their AARs. An example is when the DCMA Commander
for Iraq was saying that LOGCAP Planners
should be doing Technical Support to Negotiations (TSN) for a Kellogg Brown & Root Services, Inc. (KBR) proposal because
his ACOs were not trained in it. We had to tell him that LOGCAP Planners had
no experience in this as well because we did not have an acquisition background. A quote from COL John Miles, DCMA Commander,
Iraq, “many of the ACOs I am getting
are so inexperienced that they will struggle with typical ACOs duties much less a TSN.”
RECOMMENDATION:
LSU should take a more proactive approach and train more ACOs during the year at CONUS prior to a deployment to LOGCAP. They should be integrated with the LSU in CONUS on a full time basis. The LSU should have some JMD slots with Acquisition Contract, DCMA, and finance specialists.
II. TRAINING AND DOCTRINE
H.
SHORT TITLE: THE CONCEPT
OF LOGCAP IS NOT GETTING TO THE HIGHER LEVELS.
ISSUE: PEOPLE FROM THE
HIGHER LEVELS OF DEPARTMENT OF DEFENSE, CENTCOM AND OTHER AGENCIES HAVE NO CLUE ON WHAT LOGCAP DOES OR DOES NOT DO.
DISCUSSION: PM LOGCAP doesn’t
do a great job on informing DA & OSD on what LOGCAP is and does. We were
always getting questions from DA & OSD through the CFLLC C8 during the TO89 funding shortfalls on what it provides Such as what is the living standard? Why
are the DFACs serving 4 meals a day? Why are Soldiers getting steak and
lobster and 6 types of ice cream? Why are Soldiers living better than they would
in the states? What was PM LOGCAP been doing all these years?
Uneducated leaders at AMC that don’t know LOGCAP. If AMC is the proponent for LOGCAP, how come some of the senior leadership is so clueless? For example, AMC FSB Commanders, who kept insisting that they do not pay for LOGCAP, “because we
are part of the Army and we provide support to the force.”
There should be a LOGCAP LSU LNO at the CENTCOM level to handle and pass info
to them. Why were we getting RFIs from CENTCOM when they could have gone straight
to AMC?
PM LOGCAP acts as cheerleader for KBR and should cease engaging in this. Even though the theater put out FRAGO 408 that ordered that LOGCAP is to be the last
resort after a unit goes to other sources for their support. You have General
Casey, MNF-I Commander, ordering a 10% cut in LOGCAP. When MNF-I did bottled
water plant planning and decided against using LOGCAP and KBR, Don Trautner, on a VTC, was so upset with it, that he said,
“Well, maybe they will come back to LOGCAP.” Look at when Task Order
89 was initially going to be broken into 6 different task orders. You had PM
LOGCAP leading the charge in being so proactive in supporting this boondoggle idea and not staffing it through the MNC-I staff. Thanks to MAJ Pathakis, LOGCAP Operations Officer, this madness was stopped.
RECOMMENDATION: Have more
visibility at the higher levels and inform these people on the capabilities of LOGCAP.
III. MOBILIZATION AND UTILIZATION
A.
SHORT TITLE: LSU MOBILIZATION AND ROTATION
ISSUE: INCREMENTAL MOBILIZATION
AND ROTATION OF LSU PERSONNEL INTO THEATER
DISCUSSION: An incremental
mobilization and rotation of personnel into theater versus a complete switch-out of LSU personnel would provide better continuity
of LOGCAP information and operations. Also, need to have staggered rotation, not whole unit transition, this doesn’t
mean bringing in the replacements early then the prior group leaving early.
RECOMMENDATION: Recommend
an incremental mobilization and deployment of future LSU elements and rotating in no more than 3-4 personnel per month.
III. MOBILIZATION AND UTILIZATION
B.
SHORT TITLE: MOBILIZATION OF THE LSU RESERVE UNIT
ISSUE: MOBILIZE THE LSU
RESERVE UNIT
DISCUSSION: This LSU Detachment
consisted of mostly cross leveled Soldiers. Yet when you analyze previous deployment
orders there were 56 LSU drilling reservists that had not spent the total 2 years on active duty. With some planning and insight
the LSU could have rotated the reserve unit through the AOR and not had to cross level other reservists. This cross leveling
resulted in training, morale, and support problems. For example, during mobilization nearly a week was wasted with passes
that the cross-leveled people could not take advantage of. Training was conducted that the Reserve Unit performs and would
not have had to be done if it was a LSU member.
RECOMMENDATION: AMC IG
investigates the LSU over requests for cross leveling and mobilization in general. And provide recommendations for restructuring
the mobilization and organization of the LSU to the offices of AMC and perhaps Army leadership.
III. MOBILIZATION AND UTILIZATION
C.
SHORT TITLE: NO PERSONNEL REPLACEMENT SYSTEM IN PLACE.
ISSUE: THERE IS NO REAL WORKABLE PERSONNEL REPLACEMENT SYSTEM IN
PLACE TO REPLACE INJURED OR INCOMPETENT LOGCAP PLANNERS.
DISCUSSION: No contingency plans for replacing planners if KIA/WIA, medical, or not performing to standard. It took two months to generate a replacement for a LTC when he could not get validated for deployment at
Ft. Dix. No options of replacing people were available.
Nobody from the LOGCAP Support Unit (LSU) in CONUS could be made available. We
have been lucky, so far, that nobody was seriously wounded or killed. I kept
wondering how replacements would have been made available to continue the mission. We
were able to shift a planner from Kuwait when a planner was medically evacuated
from Iraq.
If LOGCAP was so highly visible on the AMC plate, then how come I could not replace people? If it does replace people, LOGCAP was known in the past to shift people that did not perform or had a bad
reputation, around to other theaters. But it doesn’t work, because their
reputation follows them and the word gets out. It is embarrassing when you have
KBR point out to you, “hey, I remember so and so from that previous operation, and he was a dud. Why is he here?” Currently, we are going through the
same problem again on finding or shifting an officer to replace someone that was found to be non-deployable, but now has deployed
to see if she can function if her living conditions are changed. The SRP process
needs to be revamped so that people can be identified in the beginning that are not deployable and not before they get on
a plane.
RECOMMENDATION: The LSU should have a pool of ready to deploy personnel to replace planners in theater, if need be, in
the least amount of time so that the mission would not be impacted. If this officer that deployed does not work out, then
the LSU will go through again what we went through when we had a planner that was medically evacuated. The USAR needs to improve
identifying Soldiers as early as possible if they are not deployable before they get to a mobilization station.
III. MOBILIZATION AND UTILIZATION
D.
SHORT TITLE: LSU RELYING
ON CROSSLEVELED SOLDIERS
ISSUE: THE LSU SHOULD BE
TAKING A PROACTIVE APPROACH IN GROWING A NEW CROP OF LOGCAP PLANNERS FOR THE NEXT FIVE YEARS WORTH OF ROTATIONS
DISCUSSION: The LOGCAP
Support Unit is relying on crossleveled Soldiers that do not have a solid LOGCP experience to conduct their missions while
protecting their own from mobilization to a real war zone and relying on cross leveled personnel with no previous LOGCAP experience
to perform missions. When you look at the orders awarding medals for former LSU Soldiers, you will notice that the majority
of them did not do a full year in theater. Why does PM LOGCAP need so many officers
from the LSU? These officers could be better used on deployment. These LSU unit members are trained in LOGCAP on a year round basis.
If LOGCAP is so high profile, why are they not double slotting people ahead of the next rotation? Using their own personnel for “safe” and short missions to Georgia
and Philippines. Why LOGCAP in those places and not direct contracting? Another
reason that LOGCAP uses to protect its mission. Why were AMC active duty officers,
in non LOGCAP missions, only doing 4-6 month rotations and USAR officers were stuck with one year deployments?
RECOMMENDATION: Start identifying
Soldiers ahead of time for rotations. Switch to a shorter rotation schedule. 3-4 month rotations work out a lot better than a year.
After a year on deployment, nerves start to fray. There are more chances
for fist to face meetings when situations get out of hand. Attention to detail
starts to degrade and you have incidents like SIPR violations. Enforce the 2
year limit on the rest of the Soldiers of the LSU that are left. Take them out
of PM LOGCAP and hire some GS-7 to take their job. Augment the LSU with double
slotted Planner positions that will deploy. These slots can be either paid or
points only. There are 11 USAR Reinforcement Training Units (RTU) in the Ft. Belvoir and Washington
D.C. that have USAR officers in the system that are willing to drill for points. This would be a useful source of personnel to tap into to fill out the LSU personnel
needs for the future. Use retirees that are willing to be recalled to fill deploying
planner slots. There were a lot of us that would had preferred to deploy
with a “real” unit to a war zone and used the skills that we had trained for over the past decades to use.
III. MOBILIZATION AND UTILIZATION
E.
SHORT TITLE: NO ADMINISTRATION
STAFF WHILE ON DEPLOYMENT.
ISSUE: ADMINISTRATION STAFF
NEEDED AT THE LSU DETACTMENT HEADQUARTERS SO THAT THE PLANNERS WILL NOT BE TIED DOWN WITH PAPERWORK.
DISCUSSION: No enlisted
admin staff to do all the administrative matters. Time taken out to do all S1,
2, 3, & 4 matters.
RECOMMENDATION: A combined
administration staff should be made from DCMA, PARC, and the LSU to support everybody’s needs. Or have the AMC-FSB-Iraq
assign enlisted Soldiers to the LSU.
IV. OPERATIONS
A.
SHORT TITLE: WEEKLY PROGRESS
REVIEWS FOR LOGCAP PROJECTS
ISSUE: WEEKLY MEETINGS
ARE IMPORTANT TO TRACKING PROGRESS, ENSURING COORDINATION AND MANAGING CUSTOMER EXPECTATIONS
DISCUSSION: In order to
properly track progress, correctly incorporate changes in design, conduct coordination efforts and manage customer expectations
it is imperative to conduct weekly meetings with the customer, Team LOGCAP and KBR.
The contents of the meeting should include an update provided by KBR and status
of the project in accordance with the schedule, discussion of any design changes and coordination plans for all actions affecting
the project. The last part of the meeting should include a discussion and assignment
of all outstanding action items with due dates.
A member of Team LOGCAP should write and publish minutes of each meeting and
distribute a copy to all those who participate in the meeting.
RECOMMENDATION: Team LOGCAP
should conduct weekly meetings with the customer and KBR when executing LOGCAP projects and services.
IV. OPERATIONS
B.
SHORT TITLE: PROVIDE
UPDATES OF THE STATEMENT OF WORK TO ALL TEAM MEMBERS THROUGHOUT THE DEVELOPMENT PROCESS
ISSUE: ALL TEAM MEMBERS
WERE NOT ALWAYS PROVIDED AN UPDATED COPY OF THE LATEST STATEMENT OF WORK DURING THE APPROVAL PROCESS
DISCUSSION: During the
development of a new Statement of Work, ROM review and acceptance, JARB's and PCO actions all the players on the team were
not always provided the most updated copy of the Statement of Work. Changes and
updates are made to the Statement of Work by various entities to include legal, PM Shop, and the PCO. During this process the tracking of the correct version of the Statement of Work can become confusing.
RECOMMENDATION: The LOGCAP
Planner needs to serve as the focal point for the correct version of the Statement of Work.
Once the Statement of Work is updated it is imperative that the LOGCAP Planner distribute copies to all team members
to include the PCO, PM, KBR, and the customer.
IV. OPERATIONS
C.
SHORT TITLE: SUPPORTING
CIVILIANS AND CONTRACTORS
ISSUE: SUPPORTING CIVILIANS
AND CONTRACTORS
DISCUSSION: With more and more various contractors serving and supporting
the efforts in theater, direct support to these contractors is becoming a challenging part of managing LOGCAP services. Government agencies (officers) that plan for the contracted requirements, need
to plan to use and fund for appropriate life support. This is a major problem,
especially when the ones who plan for the contracts (other non-LOGCAP contracting officers) are not in the area of the operation,
but managing and operating from remote locations, or all the way back in CONUS. The
government representatives managing contractors should be informed and engaged in the LOGCAP planning and ongoing processes.
RECOMMENDATON: LOGCAP principles and procedures be communicated and
provided to more government personnel and other Non-LOGCAP contracting officers, to enable better planning to meet the needs
of additional contractors and civilians.
IV. OPERATIONS
D.
SHORT TITLE: TOO MANY REPETITIVE
SITREPS
ISSUE: DIFFERENT PEOPLE
FROM AMC GENERATE DIFFERENT VERSIONS OF THE SAME SITREP DURING THE WEEK.
DISCUSSION: Too many SITREPS
from different people. Directorate of Operations LOGCAP/HQ AMC, Don Trautner,
Don Anderson, and Judi Amri each generates their own SITREP or update on a daily to weekly basis. Most of the information did not sync with each other. Such as we in Iraq would say that this Task Order is “Red” and the AMC SITREP would
say it is “Amber”. Some of the information was useless. Nobody seems to proofread the reports for grammar errors before they distribute it. Some of the previous reports were written by someone with a lack of knowledge of the English language, or
they did not know what spell check was. Why so many? Trying to make work for people?
RECOMMENDATION: One
SITREP should only be generated on a weekly basis.
V. CONTRACT/CONTRACTOR
A.
SHORT TITLE: CONTRACTOR SUPPORT AND LSU EQUIPMENT
ISSUE: CONTRACTOR SUPPORT AND LSU EQUIPMENT
DISCUSSION: Transportation:
Throughout the entire tour this planner had access to an SUV, which was meticulously maintained by KBR. This area alone was the highlight of support. This
level of support was consistent through out, until light skinned vehicles were no longer permitted to travel in convoys.
This planner has been held in place at times, due to lack of suitable vehicle
for tactical usage. Planner has to work his schedule around linkup with convoys. The LOGCAP planner is always at the mercy of supporting units, especially to
KBR. KBR support on the whole is inadequate, untimely and very unresponsive. For example, Laptop computers etc. KBR
will provide a laptop, the serviceability, and reliability is suspect. The system I was issued could not even download the
EPSQ program, or Form Flow. Printer usage was non existent, as was telephone
service. Telephone cards were primary source of communications. . :
RECOMMENDATION: LOGCAP Planner should be issued the most current armored
HUMVEE, equipped with all issue items currently fielded to include SINCGARS, and GPS. As a subordinate to AMC, there is no
reason for any Planner to do without the most basic issue items. To include an
M-4 Carbine as standard issue, in lieu of the locally procured AK -47.